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Review · Researched, not tested
eufy Omni robot vacuum review (Australia): Omni E28 and E25
eufy's Omni E28 is a roller-mop robot whose dock hides a detachable carpet spot cleaner. Testers like its mopping and obstacle avoidance; the catches are hair tangling, a tall body, a 12-month warranty and a $1,999 list price that's rarely what people pay. Prices checked 1 October 2026.
By Domestic Robot · Editor: Christian Ganaban · Updated 1 October 2026 · We may earn a commission from links on this page. Disclosure
Quick answer
Don't pay $1,999 for the eufy Omni E28. Its roller mop, camera-based obstacle avoidance and 3 L dock bag are good, and the detachable spot cleaner is genuinely handy for spills on rugs and couches. But it's sold for $750–$900 at times this year, so wait for a sale. If you don't need the spot cleaner, the Omni E25 is the same robot for less. Skip both if you have long-haired pets or low furniture: the robot is 111 mm tall.
Price and availability in Australia
| Retailer | Omni E28 price (AUD) | Notes |
|---|---|---|
| eufy Australia store | $1,999.95 | Product page shows "was $2,099.95" |
| Amazon AU | $1,999 | 3.7/5 from 281 ratings |
| Harvey Norman | Listed | Price didn't load for us |
| JB Hi-Fi | Not found | Product page no longer available |
Checked 1 October 2026. The lowest price we found this year was $746.30 at The Good Guys with a code on 27 February 2026 (OzBargain), with buyers reporting $850–$900 at JB Hi-Fi around the same time.
The eufy Omni range in Australia
| Model | What sets it apart | Price (AUD, 1 Oct 2026) |
|---|---|---|
| Omni C20 | 7,000 Pa, spinning pads, 85 mm slim | $1,299.95 at eufy; $597 ex-display at JB Hi-Fi |
| Omni C28 | 15,000 Pa roller mop, laser-line avoidance (no camera) | $1,499.95 at eufy; $1,499 at JB Hi-Fi |
| Omni E25 | 20,000 Pa roller mop, RGB camera, no spot cleaner | eufy shows $1,099.95 on its range page and $1,799.95 on the product page; $899 at JB Hi-Fi (unavailable) |
| Omni E28 | E25 plus detachable FlexiOne spot cleaner | $1,999.95 at eufy |
| X10 Pro Omni | 8,000 Pa, older spinning-pad design | $899.95 at eufy (was $1,699.95) |
| Omni S1 Pro | Former flagship, roller mop | $899.95 at eufy (was $2,699.95) |
| Omni S2 | 30,000 Pa, 50 mm mop lift | Sold out at eufy; $2,299 at JB Hi-Fi (unavailable) |
eufy's newer Omni E35 and C30 were announced at IFA 2026 for the US; neither had an Australian listing on our check date.
Who should buy it, and who should skip it
- Buy if you have kids or pets that spill on rugs and upholstery: the FlexiOne cleaner lifts out of the dock for liquid stains.
- Buy if your floors are mostly hard and you want roller mopping with camera-based avoidance.
- Skip if you have long-haired pets (see testing below) or low couches.
- Skip if a long warranty matters: eufy gives 12 months, against 24–30 months from Roborock and Ecovacs.
Omni E28 key specifications
| Spec | eufy Omni E28 |
|---|---|
| Suction | 20,000 Pa |
| Mop | HydroJet self-cleaning roller, 15 N pressure; CornerRover edge arm |
| Brushes | DuoSpiral detangling brushes |
| Dock | Auto-empty (3 L bag, up to 75 days), self-wash, self-refill, auto detergent, 35–50 °C hot-air drying |
| Dock tanks | 2.5 L clean, 1.8 L dirty |
| Navigation and avoidance | LiDAR plus RGB camera with LED (AI.See) |
| Runtime | Up to 216 min vacuum only, 125 min vacuum and mop (standard mode) |
| Robot size | 346 × 327 × 111 mm |
| Dock size | 371.5 × 484 × 440 mm |
| Spot cleaner | Detachable FlexiOne portable deep cleaner, liquid stains only |
| Smart home | Matter |
From eufy's Australian product page and eufy's E28 page. Testers report a mop lift of about 10.5 mm and threshold climbing of about 21 mm (Vacuum Wars, robot-review.com); eufy doesn't publish either figure.
Cleaning performance: what independent testers found
We haven't tested the Omni E28. Here's what published reviews measured or observed.
- Mopping is a highlight. CyberShack's Australian review (August 2025, 90/100) saw the roller mop clear sauces well and measured 96–97% pickup on hard floors. Vacuum Wars also rated its stain removal strongly.
- Obstacle avoidance is very good. Vacuum Wars recorded 23 of 24 obstacles avoided, and CyberShack had no avoidance failures.
- Carpet is decent, not class-leading. Vacuum Wars measured 85% on its deep-carpet test; CyberShack saw about 85% on carpet and needed extra passes.
- Long hair is a problem. Vacuum Wars recorded the worst long-hair tangling it has measured, and robot-review.com also saw long hair clump.
- It's loud. Tom's Guide and Gizmodo both flagged a noisy self-emptying dock and spot cleaner.
- The spot cleaner divides opinion. CyberShack called it fit for purpose; Gizmodo found the hose holds water and smells, and Vacuum Wars raised hose durability concerns.
CHOICE has tested the E28, but its results are for members only.
App, maintenance and running costs
It runs on the eufy Clean app, with LiDAR maps, room settings and no-go zones. Genuine parts from eufy Australia on 1 October 2026:
| Part | Price (AUD) |
|---|---|
| Dust bags, 3-pack (C28/E25/E28) | $29.95 |
| Roller mop (S2/S1 Pro/E25/E28) | $39.95; eufy suggests replacing every 6 months |
| Complete maintenance kit (E28/E25) | $149.95 |
Replacing the roller mop every six months comes to about $80 a year, plus bags ($29.95 for three) and eufy's detergent. The robot's bin is small (testers quote 250–300 mL), so the dock does a lot of emptying.
Warranty and support
eufy's Australian warranty for robot vacuums is 12 months, on top of your Australian Consumer Law rights. Claims go through the retailer, or through eufy ([email protected]) for eufy store purchases, which also carry a 30-day money-back guarantee. JB Hi-Fi and CHOICE also list one year.
Privacy and security
The E28 has an RGB camera for obstacle recognition. eufy's Australian support pages say, for its AI.See system on the X10 Pro Omni, that obstacle photos are encrypted, sent to your phone rather than stored on servers, and that people are blurred; the feature can be switched off. We couldn't find an E28-specific statement, so check the app settings. In 2023 Anker admitted some eufy security camera streams weren't fully encrypted; that involved cameras, not robot vacuums.
Strengths and weaknesses
Strengths
- Roller mop with strong stain results in testing
- Very good obstacle avoidance
- Detachable spot cleaner for spills on rugs and upholstery
- 3 L bag, auto refill and detergent
- Long runtime
Weaknesses
- Severe long-hair tangling in Vacuum Wars' testing
- 111 mm tall
- Noisy dock
- 12-month warranty
- List price far above typical sale prices
Alternatives
- Ecovacs Deebot X8 Pro Omni ($999 at JB Hi-Fi on 30 September): roller mop, 2.5-year warranty. Read our X8 Pro Omni review.
- Roborock Qrevo Edge 2 Pro ($1,499): better for carpet-heavy homes. See our Roborock Qrevo review.
- Long-haired pets? See our best robot vacuum for pet hair.
- Lots of tiles and timber? See our best robot vacuum and mop.
Our verdict
The Omni E28 is a good mopping robot with a clever extra, but it's priced like a flagship and backed like a budget model. Buy it on sale, ideally under $1,000, if the spot cleaner solves a real problem in your home. Otherwise, the E25 or the Ecovacs X8 Pro Omni gives you similar roller mopping for less, and the Ecovacs has a much longer warranty.
Common questions
How much is the eufy Omni E28 in Australia?
$1,999.95 at eufy Australia and $1,999 on Amazon AU on 1 October 2026. It's sold for $750–$900 during sales this year.
What's the difference between the eufy Omni E25 and E28?
They share the same robot and dock design. The E28 adds the detachable FlexiOne spot cleaner for liquid stains on rugs and upholstery.
Is the eufy Omni E28 good for pet hair?
For short pet hair, testers were positive. Vacuum Wars recorded severe long-hair tangling, so it's not our pick for long-haired breeds.
What warranty does eufy give in Australia?
12 months on robot vacuums, on top of the Australian Consumer Law.
Does the eufy Omni E28 have a camera?
Yes, an RGB camera for obstacle recognition, alongside LiDAR navigation.
Sources
- eufy Australia: Omni E28
- eufy Australia: Omni E25
- eufy: Omni E28 overview
- eufy Australia: robot vacuum range
- eufy Australia: warranty
- eufy Australia: all products (parts prices)
- Amazon AU listing
- JB Hi-Fi: Omni C28
- OzBargain: E28 deal (Feb 2026)
- CyberShack / iMtech review (Aug 2025)
- CHOICE product listing
- Vacuum Wars review
- Tom's Guide review (Jul 2025)
- Gizmodo review (Jan 2026)
- robot-review.com review
- eufy AU support: AI.See
- Vacuum Wars: eufy at IFA 2026
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